Posted by: rbrianphillips | January 20, 2015

Subway Adds Great Customer Service to Menu


I love documenting good customer service stories, and I just added Subway to the list. I grabbed lunch there, today, and happened to mention how nice the store looked, to which the manager responded, “You obviously haven’t been here in a while.” Following lunch, I visited the men’s room, and came out to find the manager had left me a Subway card loaded with $15, along with the message that I should come back more often. I will.

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